Appointment Policies

We understand that plans can change, and we’ll always do our best to accommodate you when possible. Because each SmileSpa appointment is reserved specifically for you, we ask that you review the following policies before booking.

Cancellations & Rescheduling

• 48+ Hours Before Your Appointment
  Appointments may be cancelled or rescheduled with at least 48 hours’ notice. Your booking deposit may be transferred to your new appointment or refunded if you choose not to reschedule.
• Within 48 Hours of Your Appointment
  If you need to cancel within 48 hours and reschedule at the time of cancellation, your deposit may be transferred to the new appointment. A 20% cancellation fee may apply.
• If a second cancellation occurs within 48 hours of a scheduled appointment, the 20% cancellation fee will apply regardless of whether the appointment is rescheduled.

No Shows

• Appointments missed without notice are considered a no-show. Your booking deposit will be forfeited, and a 20% cancellation fee will apply.

Late Arrivals

• Every client deserves the full SmileSpa experience, so please plan to arrive on time for your appointment.
• A 10-minute grace period is provided when necessary. Arrivals more than 10 minutes late may require a modified service, rescheduling, or cancellation in order to respect the appointment scheduled after yours.
• If an appointment must be cancelled due to a late arrival, the booking deposit may be forfeited.

Our Commitment to You

• These policies help us protect appointment availability while providing every client with the attentive, personalized SmileSpa experience they reserved. We truly appreciate your understanding and respect for our time, our team, and the other clients on our schedule.

By booking an appointment with SmileSpa Upstate, you acknowledge and agree to the appointment policies outlined above.